Privacy Policy

Effective date: March 15, 2024

Introduction

CreativeView Coach ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application, website, or any services we offer (collectively, the "Service").

By using our Service, you consent to the data practices described in this policy.

Definitions

Service

Service means the website and the CreativeView mobile application operated by CreativeView Coach.

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information We Collect

Personal Information

We may collect:

Contact information (name, email address)
Account credentials
Usage patterns and preferences
Device information (device type, operating system, IP address)
Any other information you voluntarily provide

Usage Data

We automatically collect certain information when you access our Service, including:

Interaction patterns with the application
Browser type and version
Time spent on various features
Device identifiers
Technical diagnostic data

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser, though this may limit certain functionality.

How We Use Your Information

CreativeView Coach uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing

We process your information based on:

Your consent
Necessity for performing our contract with you
Our legitimate interests (improving services, security, analytics)
Compliance with legal obligations

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), CreativeView Coach legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

CreativeView Coach may process your Personal Data because:

We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it is not overridden by your rights
To comply with the law

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Usage data is typically stored for shorter periods unless used for security or service improvement.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside UK and choose to provide information to us, please note that we transfer the data, including Personal Data, to UK and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

CreativeView Coach will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

CreativeView Coach may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of CreativeView Coach
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security of Data

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

California privacy rights

Residents of California have the right to:

Know what personal information we collect about you and from where we collect it.
Access a copy of the personal information we hold about you.
Understand how we process your personal information and how it may be shared.
Opt out of having your personal information shared with certain third parties.
Request we delete your CreativeView account and personal information.

To make such a request, please send an email to contact[@]creativeview.coach, you can also delete your account and all data in the app's profile section.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. CreativeView Coach aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where CreativeView Coach relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Account and Data Deletion

After logging into the app, users can visit their profile settings to delete their account along with all associated data. Alternatively, users can contact us directly at contact[@]creativeview.coach to request account deletion and data removal.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data for research and product improvement

We use minimal and only the required data for research purposes including aggregated data for any publications. This data is completely anonymized using one-way hash functions prior to use. This helps us to improve our product and services and contribute to user-centered AI coaching best practices and including supervised Machine Learning. We may use anonymized conversation messages for research purposes and analysis. If at all, only limited messages get selected from specific AI Coach endpoints and used. You can always write to us at contact[@]creativeview.coach to restrict processing and opt-out of your data for research purposes.

Analytics and Third-Party Services

We may use analytics providers like Google Firebase to help analyze how users interact with our Service. These services may collect information about your device, usage patterns, and identifiers.

These providers are bound by their own privacy policies and may offer opt-out mechanisms through their services or your device settings.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will promptly delete it. If you believe we might have information from a child, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact[@]creativeview.coach